Privacy Policy

1. Who we are

Highland Driftway operates at 76 Phetkasem Road, Khao Lak, Takua Pa, Phang Nga 82190, Thailand. We provide outdoor activity bookings including guided day hikes, beach accommodation, and equipment hire. This policy explains how we handle personal information collected through our website at highlanddriftway.biz and through direct contact with us.

For any privacy-related queries, write to us at [email protected] or call +66 95 372 6084.

2. What data we collect

We collect personal information in the following ways:

• Enquiry form: first name, last name (optional), email address, phone number (optional), and any details you include in your message.
• Site usage: if analytics tools are enabled, we may collect anonymised data on how pages are accessed (browser type, approximate location at city level, pages visited, session duration).
• Cookies: small text files stored in your browser. See our Cookie Policy for the full breakdown.

We do not collect payment card details through this website. Payment is arranged separately after booking confirmation.

3. How we use the data

Information you submit is used to:

• Respond to your booking enquiry and confirm availability
• Provide the service you have requested (hike, cabana stay, equipment hire)
• Contact you with booking updates or logistical information relevant to your trip
• Improve how the website works, based on aggregated usage data

We do not send marketing communications without your explicit agreement, and we do not sell enquiry data to third parties.

4. Legal basis for processing

We process your personal information on the basis of your consent (when you submit the enquiry form) and on the basis of our legitimate interest in responding to and fulfilling service requests. Our handling of personal data aims to comply with applicable Thai data-protection law and general data-protection principles recognised in the Asia-Pacific region.

5. Cookies and tracking

We use cookies for site functionality and, where you have consented, for analytics and advertising measurement. A full description of the categories we use and how to manage them is available on our Cookie Policy page.

6. Third-party processors

We may pass data to service providers who help us run the website and respond to enquiries. These include analytics platforms (for aggregated traffic measurement) and advertising measurement tools (active only if you have consented to advertising cookies). All processors are instructed to use data only for the purpose we specify and not to retain it beyond what is necessary.

7. Data retention

Enquiry data is retained for a period sufficient to complete and follow up on the booking — typically up to 24 months. Analytics data is held in aggregated form and not linked to individual identities. If you ask us to delete your information, we will do so promptly unless there is a specific reason we cannot (for example, an ongoing booking).

8. Your rights

Depending on applicable local data-protection law, you may have the right to:

• Access the personal data we hold about you
• Ask us to correct inaccurate data
• Ask us to delete your data
• Withdraw consent you have previously given
• Object to processing based on legitimate interest

To exercise any of these rights, contact us at [email protected]. We aim to respond within 30 days.

9. Data security

We take reasonable technical and organisational measures to protect personal data from unauthorised access, loss, or disclosure. Our website uses HTTPS. Access to enquiry data is restricted to staff who need it to process bookings. No method of transmission over the internet is entirely without risk, but we maintain the security measures described here and review them periodically.

10. Children's data

Our services are directed at adults and are not intended for anyone under 18 years of age. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such data, please contact us and we will remove it.

11. Changes to this policy

We may update this policy from time to time. The date at the top of the page reflects the most recent revision. Continuing to use the site after a change is posted constitutes acceptance of the updated policy.

12. Contact

Highland Driftway
76 Phetkasem Road, Khao Lak, Takua Pa, Phang Nga 82190, Thailand
Email: [email protected]
Phone: +66 95 372 6084